At Clementine Routes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund process.
Return Period
You may return most items within 14 calendar days from the date you receive your order. To be eligible for a return, items must be unused, in their original condition, and packaging.
How to Initiate a Return
To start a return, please contact our customer support team within 14 days of delivery at [email protected] with your order number and reason for return. Our team will provide instructions on how to send back your item.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days to the original payment method or as store credit, depending on your preference.
Non-Returnable Items
For hygiene and safety reasons, some products may not be eligible for returns. This will be clearly indicated on the product page.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately at [email protected] with photos of the issue. We will arrange a replacement or full refund promptly.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by us.