Order Processing
Once you place an order on Clementine Routes, our team begins processing it promptly. Orders are typically processed within 1 to 3 business days. During peak seasons or promotional periods, processing times may be slightly longer.
Packaging
We take great care in packaging your items securely to ensure they arrive in excellent condition. Our packaging materials are chosen with sustainability in mind whenever possible.
Shipping Methods
We use reliable courier partners to deliver your orders safely. Depending on your location, your package will be handed over to the appropriate carrier for delivery.
Tracking Your Order
After your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this information to monitor the progress of your shipment online.
Shipping Charges
Shipping costs are calculated based on the weight, size, and destination of your order and are displayed at checkout before you complete your purchase.
Lost or Delayed Shipments
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. If you believe your order is lost or significantly delayed, please contact us at [email protected] so we can assist you promptly.
International Shipping
Clementine Routes ships worldwide. Please be aware that international shipments may be subject to customs fees or import taxes imposed by your country, which are the responsibility of the recipient.